Welcome to Part 1 of The Google IT Support Adventures, where I take on the Google IT Support Professional Certificate program on Coursera. This is a part of my Programming Adventures series, where I take various courses mostly related to computer science and share my experiences.

Today, I’ll be talking about week one of the Google IT Support Professional Certificate. More specifically, we’ll start in the first week of the course, Technical Support Fundamentals. Ready? Let’s go.

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